Overview - Classic Micro Systems

Technical Support is provided via phone, fax, e-mail, or remote support to existing clients and is billed hourly or by support contract.  Our support articles and/or download areas are provided free to all that might benefit.

• By Email - Reach us by e-mail for general support responses, however, support is only provided to clients. Clients are encouraged to open a support issue in our Helpdesk system. Please inquire if you do not have an account.
  

• By Phone - Reach us by phone at 818-786-1979 during the hours of 9:00AM to 5:00PM M-F.  Be sure to select our support option #4 for extremely urgent matters and/or flag your message as urgent, otherwise messages are returned within 24 hours.
  

• Library and Helpdesk - We provide many self-help articles and videos in our Support Library section available to everyone, and also have many technical solutions and articles in our Helpdesk knowledgebase which is only available to clients with an account.
  

• Remote Support - Used when we need to connect to your desktop for troubleshooting by appointment only.  Clients with a Virtual IT service contract can receive unattended, after-hours remote support.
  

• Virtual Demo and Meeting Rooms - Used when we need to do group training, demos, presentations or collaboration over the web.
  

We encourage all regular clients to use our Helpdesk for most support incidents since it provides better tracking of each issue.